Last updated: October 27, 2026

Each personalized item is made especially for the order using the name, initials, font, thread color, size, and other options submitted at checkout. Because a completed custom item cannot be returned to stock or resold as a standard item, personalized orders are final sale for changes of mind or customer-selected details.

Please review your selections before ordering

Before adding a personalized item to your cart, carefully check the spelling, capitalization, initials and their order, selected font, thread color, size, quantity, and any other options. We embroider according to the submitted order details. We cannot replace or exchange an item because a name or monogram was misspelled in the order, a different font or color is preferred afterward, or the wrong size or option was selected by the customer.

Product photos are examples of finished work. Colors can look different across screens and lighting. If you are unsure which font, thread color, size, or product option to choose, please contact us before placing the order.

If the studio made an error

If the finished item does not match the personalization details in your confirmed order because of an error made in the studio, contact us at jrosadesigns@gmail.com with your order number and clear photos. We will review the order and work with you on an appropriate correction, such as a remake or repair, at no additional charge. Please contact us as soon as reasonably possible after delivery so we can understand and address the issue.

Damage, missing items, and shipping problems

If your item arrives damaged, an item is missing, or the shipment has not arrived, contact us with your order number and any relevant photos or tracking information. We will review the circumstances and help resolve the issue. This policy does not limit any rights that cannot be waived under applicable law, including rights related to goods that are defective or materially different from the order, or cancellation and refund rights when an order cannot ship as promised.

How to contact us

Use the Contact page or email jrosadesigns@gmail.com. Include the order number, the product name, and a brief explanation. Please contact us before mailing any item back; unauthorized returns may not be identifiable or safely received.

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